Contact information

Questions about your order or our hygiene standards? Reach out to the KiniBaby team.

General Inquiries

For questions regarding our products, shipping, or brand mission, please email us at:

Email: info@kinibaby.com

We typically respond within 24–48 business hours.

Need to Report a Damaged Item?

To ensure the safety of our community, we maintain strict hygiene standards. If your item arrived damaged or incorrect, please follow these steps to expedite your request:

1. Subject Line: Use "Order # [Your Order Number] - Damage Claim"
2. Details: Briefly describe the issue with the product or packaging.
3. Photographic Proof: Please attach three clear photos to your email:
   • A photo of the damaged product.
   • A photo of the shipping box/packaging.
   • A photo of the shipping label on the box.

Note: For hygiene reasons, we cannot accept reports for items that have been opened or used unless there is a clear manufacturer defect.